Our Customer Reviews

New Era Plumbing & Septic Service IconNew Era Plumbing & Septic Service

4847 Industrial Access Road #109, Douglasville

4.7 501 reviews

  • Avatar Sharon King
    New Era Plumbing is an excellent company! The customer service is excellent-professional, courteous and helpful! The techs, Anthony and Curtis, are the best! Their service was professional, courteous and helpful. Any questions were answered … More and if they were not sure, they contacted someone for sound advice and info. I have referred this company to family and friends. Some have used them and are quite satisfied!!!
    ★★★★★ 2 weeks ago
  • Avatar Thomas Raines
    We had Gilberto with New Era at our house to open then clean out our septic tank. Him and his assistant were both very professional and polite. They kept me informed every step of the way. They were careful and did a great job even after … More finding a couple unseen obstacles when digging. I highly recommend this company. They were there day after first call, arrived on time, and again kept me informed from the minute they left the shop.
    ★★★★★ a month ago
  • Avatar David Merritt
    this is the first time we have used New Era Plumbing I called them a day after we had had those below freezing weather at garage was completely covered in water from a frozen pipe that split the lady that answered the call was absolutely … More wonderful you can hear the sound in her voice and knew this was a person who cared about her job and how she performed or better yet how her company performed and told me they would get me on the list for a fix the next day but if he could he would get to us today or that day she called back within a couple of hours and told me what time the plumber would be there I was absolutely shocked. that I called that morning and by 3:00 in the afternoon or Plumbing issues were fixed and again I will say I was shocked that just doesn't happen with other plumbing companies and I've used a lot of them and whenever they have come it seemed all they cared about was the money make sure they were getting paid and these are the other companies I'm talking about but their name Rings true and it is great to see new era Plumbing all these other companies need to take notice and I'm sorry I can't remember the name of the lady who answered the phone and I dealt with she should be a trainer for all plumbers that have front desk operations that deal with the customers on the phone and learn how to take care of the customer I highly recommend New Era Plumbing and only New Era Plumbing. thank you guys so much what a wonderful experience have a great day and God bless. and FYI I will never use another plumber in the Douglasville area great job Happy New Year
    ★★★★★ 4 months ago