FAQ

An overflowing toilet is often the result of a blockage that prevents water from draining away. Sometimes it's too much toilet paper or unflushable items. It could also be a problem with the plumbing farther down the line like tree roots obstructing your sewer pipes. If your toilet is acting up, turn off the water supply valve near the base to stop the overflow, and then investigate. A plunger can often solve minor issues, but for persistent problems, it might be time to give us a call.

Insulating your pipes can help keep hot water hot, reducing energy costs, and can also prevent pipes from freezing in colder months. So, if your home is prone to chilly temperatures, or if you're looking to cut down on energy bills, pipe insulation is a pretty good idea.

While it’s tempting to go for a quick fix, drain cleaners are not a one-size-fits-all solution. Chemical drain cleaners can damage certain types of pipes and are generally not recommended for severe clogs. Plus, they’re not great for the environment. For minor clogs, natural alternatives like hot water, vinegar, and baking soda can be effective. For persistent or serious clogs, it’s best to bring in a professional.

Rusty water can be unsettling, but it’s usually a sign of corroding pipes or a rusting water heater. To pinpoint the problem, check if the rusty water only comes from hot taps or all taps. Either way, it's best to get a professional to assess and resolve the issue.   

Nobody wants a sewer backup. Here are a few tips to keep things flowing smoothly: Avoid flushing items like paper towels, diapers, or wipes down the toilet. Don't pour grease or oils down your drains. Install a backwater valve to prevent sewage from flowing back into your home during heavy rains. Regular inspections and cleanings can go a long way in preempting any issues.  

Tree roots naturally seek out moisture and can find their way into even small cracks in your pipes. Once inside, they can expand, causing blockages or even breaking the pipe entirely. If you're experiencing consistent clogs or notice slow drainage, tree roots might be the culprit. A professional can perform an inspection and suggest the best course of action.

First, switch off the unit and unplug it for safety. Use a flashlight to see if you can spot the culprit causing the jam. If you can, carefully remove it with pliers. Next, use the wrench that usually comes with your unit to manually turn the blades from the bottom and free up any remaining jam. Plug it back in, run some water, and test it out. If it's still not working, it might be time to call New Era Plumbing. 

In a plumbing emergency, quick thinking is key. First, shut off the main water supply to prevent further damage. For localized issues like a toilet overflow, you can usually just turn off the supply valve near the base. Once the immediate crisis is contained, give us a call. We offer emergency plumbing services and can get your plumbing back to normal in no time.

A typical water heater lasts about 8-12 years, but this can vary based on use and maintenance. If you're frequently running out of hot water, hearing strange noises from the unit, or noticing any leaks, it might be time for a replacement. Upgrading can also offer more energy-efficient options that can save you money in the long run.

No, it's not a good idea to pour hot oil down the sink. While it might be liquid when hot, oil solidifies as it cools and can create a gunky buildup in your pipes. Over time, this can lead to serious clogs. Your best bet? Let the oil cool and then dispose of it in a sealed container in the trash.

Here are a few tips to cut down on your water usage and your bill: Fix leaks ASAP. A dripping faucet can waste more water than you'd think. Install water-efficient fixtures and appliances. Be mindful of running water by turning off the tap while brushing your teeth or scrubbing dishes. Collect rainwater for outdoor use. Your plants won't mind, and your wallet will thank you.  

When it comes to water heaters, you've got options. Traditional water heaters store and preheat a large tank of water, which can be a bit of an energy hog. Tankless versions, on the other hand, heat water on demand, which is more energy-efficient. However, they can be more expensive upfront and may require a bit of an adjustment. Choose based on your household's needs and your long-term budget considerations.  

Low water pressure can be a real letdown when you're looking forward to an invigorating shower. There could be several reasons for this including pipe corrosion, sediment build-up, or even issues with local water supply. The first thing to do is check if it's affecting all the faucets in your home. If it is, you might need a local plumber to diagnose the issue. If it's just one faucet, a new aerator or a good cleaning might do the trick.

The word "flushable" can be a bit misleading. While these wipes might go down the toilet, they often don't break down the way toilet paper does. This can lead to clogs or issues in your sewage system down the road. So, even if it says "flushable" on the packaging, it's best to toss those wipes in the trash.  

A dripping faucet can be a drain on both your patience and your water bill. The issue often comes down to worn-out O-rings, washers, or gaskets. Most of the time, replacing these components will solve the problem. If not, it might be a more complex issue requiring the skills of a plumber.  

Hard water can wreak havoc on your appliances and make your soap less effective. Signs you might need a water softener include white, scaly build-up on your faucets, difficulty getting a good lather from soap, and spots on your dishes after washing. A water softener can help extend the life of your appliances and make your daily life easier to manage.

A yearly drain cleaning is generally a good rule of thumb to prevent nasty surprises down the line. However, if you have frequent clogs, bad smells, or slow drainage, you might need more frequent service. Regular cleanings can help you dodge bigger issues.

Keep an eye out for unexplained spikes in your water bill, musty smells, or areas of your home that are unexpectedly damp. You might also notice discoloration on walls, ceilings, or floors. In extreme cases, you'll hear water running when nothing is on. If any of these signs pop up, it's probably best to contact a qualified plumber to investigate.

You don't have to rely on harsh chemicals to free up a clogged drain. One simple method involves hot water and a little elbow grease. Boil water and slowly pour it down the drain, followed by a manual plunge to loosen up the clog. You can also use a mixture of baking soda and vinegar for a natural, fizzing action that can dislodge minor blockages. If the clog persists, it may be time to call the professionals.